Policies

Trunk and Luggage Colors

We do our best to accurately represent the various colors on our website.  Due to differences in computer monitors, we cannot guarantee that the colors of the items on your screen will exactly match the color of the trunk you will receive.

Guarantee & Warranty

Rhino Trunks carry a lifetime limited warranty which offers free non-cosmetic repairs.  Should your Rhino Trunk ever become damaged, we will repair it in our facility free of charge.  Please keep in mind that if your trunk has extensive damage, it may not be repairable.  Free repairs do not include cosmetic damage, such as scratches and dings/dents.  Additionally, the warranty does not cover damage incurred if the trunk is used in situations beyond its intended use.  Accordingly, using a Rhino Armor or Sticker Trunk as airline baggage or as shipping containers will completely void your warranty.  If airline baggage or transport are are your intended use, please consider Rhino's ATA Cases or Indestructo Airline Trunk.  Please contact us prior to shipping your trunk so we can give you the proper shipping instructions.  Luggage and other products are guaranteed against manufacturer's defects for a period of one year from the date you receive your order. Please contact us should you encounter a defect.  We will rectify the problem as quickly as possible. 

Returns - FedEx, UPS or USPS Damaged it on the Way to Your Home

Every effort is made to deliver a defect-free trunk to you.  If you notice any damage to the shipping box, please have the FedEx, UPS or USPS driver inspect the trunk before you take possession of it.  Any damage from shipping must be reported to us within 10 business days of receiving your trunk.  Please notify us by sending an email to info@trunkoutlet.com along with pictures of the damage and a a brief explanation of the problem.  We will respond with instructions.  Please do not contact the shipping courier directly for making the damage claim.  You must report all damage claims through us.  The trunk or other products must be placed in the original shipping box along with any packaging material that came with it for us to be able to file a claim with UPS, so please hold on to the packaging.  A replacement trunk will be sent to you within 6 business days.  Therefore, please email us immediately if your trunk was damaged during the shipping process. Thank you!

Returns - Our Mistake, Customer Received the Wrong Item

We're only human.  On rare occasion, we can ship out the wrong item.  Don't worry, we'll take care of it.  However, all products must be returned in new and unused condition within 10 business days of receiving your order.  Before returning the item(s), you must obtain an RA# from us.  Simply contact us with a brief explanation of the problem.  We will respond with a Return Authorization Number (RA#) along with instructions.  We will issue a call tag with UPS and have them pick up the item(s) at our expense.  All you have to do is package it up with the original packing material and box. After we have received the item back at our facility, we will send you a replacement at our expense.
 
Returns - Hey, It's Not What I Expected. Can I Return It?

Of course you can! The item must be returned in new and unused condition. Just put it back in the original carton with the original packing material - and follow these simple steps:

  • Within 30 days of receiving your order call us at 866-439-4553 along with a brief explanation for your return.
  • We will respond with return instructions giving you a choice of:
    • Our emailing you a FedEx label which you will affix to the carton and then just take the carton to any FedEx store.
    • Or, we can issue a Call Tag with FedEx and FedEx will come to your door and pick the carton up – no paperwork or heavy lifting (there is a $10 UPS Convenience Fee for this service).   

In returning your order you are responsible for all shipping charges. What this means is - you are responsible not only for the shipping cost back to us but also for the shipping cost originally incurred by Trunk Outlet when your order was shipped to you. In other words, you are responsible for all shipping both ways.

The above procedures apply to all Rhino Trunks.

Please Note: Other manufacturers’ products have slightly different policies – see below for details.

Tenba Cases may be returned in new and unused condition within 30 days of order and are subject to a 10% restocking fee in addition to all shipping charges.

Authentic Models may be returned in new and unused condition within 30 days of the order and are subject to a restocking fee of from 15% to 30% in addition to all shipping charges.

UMA trunks may be returned in new and unused condition within 90 days of order and are subject to a restocking fee of 20% in addition to all shipping charges.

Accessories Abroad may be returned in new and unused condition within 30 days of the order and are subject to a restocking fee of 10% in addition to all shipping charges.

All other trunks, cases or products please call for the applicable policy.

All orders returned as a result of a “refused delivery” will be subject to the return policy applicable to that order. Failure to follow the applicable return policy for any order may result in that order not being eligible for a refund. 

Holiday Sales

For those customers who have purchased product before the start of a sale, we cannot go back and give you the sale price. The sale price is only valid for those who make a purchase during the sale period. Once the sale ends, we cannot give the sale price to anyone who makes a purchase after the sale period.